Frequently Asked Questions

Depending on the model, our bikes can hold 250-600 lbs. It can carry just about anything!

Depending on the model, the bike seat can hold up to 265lbs. Suitable for everyone!

The Ferla Cargo can carry up to 4 small riders or 2 average-sized adults comfortably. Guaranteed, the passengers will love every second of the ride!

Of course! The seat on all of our bikes is carefully designed to be entirely adjustable for any rider’s needs. The Seat and Handle Bar's adjust for riders from 4 ft 8 inches to 6 ft 10 inches.

Depending on the model, our Cargo Bikes weigh up to 180lbs. One of the lightest cargo bikes on the market!

You can easily transport the Ferla Cargo bike in a truck or a trailer. We are currently working on a custom Ferla Cargo Rack to ensure the safest way to transport the bike. In the meantime, here are a few tips on transporting your cargo bike: Some of our customers have purchased a dual motorcycle trailer and it worked out great!* Do not transport an electric cargo bike on a vehicle with accessories installed. All accessories should be removed and carried inside the vehicle.

The Ferla Cargo bike is made from bamboo composite and a strategically crafted, lightweight aluminum frame to ensure a smooth, strain-free ride.

Ferla Cargo Bikes can be serviced at any reputable bike shop in your area. We use well-known, high-quality components from tier 1 suppliers. All parts used on your bike are standard components and should be available at most bike shops. If you ever have trouble sourcing spare parts, you can contact us directly, and we’d be happy to assist! Click here to get in touch.

The Ferla Cargo Bike always puts safety first; it includes benches and a set of 4 seat belts! Check out our accessories page for our memory foam cushions to optimize comfort on your rides!

We carefully crafted our cargo bike to ensure safety for patrons of all shapes and sizes, including our most precious babies. Refer to our accessories page to take a look at our Toddler Seats. Sourced from the Netherlands with features like a 3-point harness to safeguard your kids!

The benches can be removed upon request during the assembly process (if service purchased) to optimize space and storage in your Ferla!

Please refer to the Product Page to find the exact mileage per model. If you frequently ride at full power (lots of hills, large, heavy loads), you can expect to be on the lower end of your model's range. Generally speaking, it depends on how much power you use from the motor.

If you want to go on extra-long rides, we recommend purchasing a second/spare battery so you can swap it out for the ride home!

We recommend using a Kryptonite lock, available on our Accessories page, to secure your bike whenever it is parked. As our trusted security partner, Kryptonite offers an Anti-Theft Protection Offer on select locks. If your registered lock is defeated by being opened or forced open and your bike is stolen, you may be eligible for reimbursement under Kryptonite's terms and conditions.

When leaving your bike unattended, we also recommend removing the battery and engaging the parking brake. While the parking brake is not an anti-theft feature, it helps keep the bike stable and prevents it from rolling while parked.

Our business hours are Monday - Friday, 10:00 AM - 4:00 PM PST. During this time, you can reach us by phone at +1 (213) 291-9070. Additionally, you can use the LiveChat section to talk live with the Ferla representative. Of course, you can also send us a message on Facebook or Instagram @FerlaFamilyBikes, click here to get in touch. Communication received outside business hours will be returned on the next business day!

You can visit the Ferla Bikes showroom in Gardena, California! We are open Monday-Friday, 7:00 AM - 3:00 PM. Give us a call at +1 (213) 291-9070 to schedule an appointment. If you are not in the SoCal area, feel free to reach out to one of our Brand Ambassadors near you to schedule a test-drive.

Upon completing your purchase, you will receive a couple of email updates. There will also be a private link to Google Drive with all of our Manuals and user guides.

Bikes being shipped in the continental United States have a shipping fee of $199. If you live in a limited-access area (an island that requires a ferry, for example), there may be an additional shipping charge allocated with your order. Please contact our Team directly about international shipping, as this may be subject to customs, taxes, and import fees, as well as the regulatory documents required by your country.

In-stock items are typically shipped within 4-10 business days of order placement. Shipping times will vary depending on the distance from the shipping origin. 

*Special circumstances such as high volume, new product releases, or restock days may create longer processing times. If this is the case, we will clearly state on the product page.

Once your items have been prepared for shipping, you will receive an email notification with a tracking number and a link to the freight website.

Every Ferla Family Cargo Bike is backed by a one-year limited manufacturer's warranty for the original owner, covering manufacturing defects in the frame and electrical components. If a manufacturing defect is confirmed, we will repair or replace the defective part at our discretion.

Please note that our products are handcrafted, and minor cosmetic imperfections are a natural part of the manufacturing process and are not considered defects. The warranty is non-transferable and does not cover normal wear and tear, misuse, accidental damage, labor costs, or shipping associated with warranty repairs.

We pride ourselves on making sure each customer is properly taken care of. Any damaged components covered under warranty will be replaced at no cost. We will be happy to assist you in replacing any defective part.

Items that are classified as consumables (parts designed to wear out over time) are not covered under warranty. Parts such as tires, tubes, brake pads, chains, batteries, spokes, are classified as consumables. We do carry all of these parts in-house, so you can purchase them directly from us if anything happens!

We highly recommend having us assemble your three-wheeled cargo bike before delivery. This service is available for the Inspire, Royce 2, Royce MAX, and Wheelchair Bike. These models require more time, precision, and technical expertise than a standard bicycle to ensure they are assembled safely and correctly.

Our other models, including the Lagom, FX 750, Agile, and Solo X, are shipped pre-assembled and do not require or qualify for our assembly service. For any final setup, you'll receive detailed step-by-step video instructions to help you get your bike ready for your first ride.

Yes, let us do the hard work for you! Available exclusively for our three-wheeled cargo bikes: Inspire, Royce 2, Royce MAX, and Wheelchair Bike. With our professional assembly service, your cargo bike arrives fully assembled, thoroughly inspected, and ready to ride. Simply unpack it and start creating memories with your family.

We handle the hard part, so you can focus on what matters most—getting out and enjoying the ride.

Yes, you can! Our cargo bikes come with a standard bike seat that can be easily swapped for your preferred seat or upgraded to an upgraded purchase.

We can make all your cargo bike dreams come true! We have created tons of personalized cargo bikes for our exquisite clients, businesses, and public organizations. For all details on customizations, please click here to get in touch.

You know it! We carry a wide variety of accessories to ensure you get the full feature experience from your cargo bike.

We offer financing through Affirm with 0% APR on approved credit, so you can shop now and pay later. Terms apply.

We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Affirm Financing.

We are always trying to incentivize our loyal customers to bring friends over to Ferla Bikes. We have special gifts and discounts for you and your referrals. Please contact our Sales Department for more details.

We are a direct-to-consumer business, and we make sure to offer the best price point that is welcoming and affordable, so you can be sure you're always getting the best deal on a high-quality cargo bike. No Dealer Fees - Period! We make sure to offer our customers the most comprehensive price point all year round, but keep an eye out for seasonal discounts!

Due to the large size of our cargo bikes and the associated freight costs, we do not offer refunds. However, if your bike isn't the right fit, you may return it for store credit within 14 days upon delivery. To be eligible, the bike must be shipped back in its original condition using the original shipping crate and packaging, and the customer is responsible for the return shipping costs. Once received and inspected, we'll issue store credit that can be used toward another Ferla bike or transferred to a friend or family member.

Of course, if your bike is damaged during shipping or arrives with a manufacturing defect, please contact us right away, and we'll make it right. Unopened accessories can be returned within 30 days. Click here to get in touch if you have any questions or concerns.

*If your bike is custom built or has any changes outside of our normal bike builds, it can not be returned, even for a store credit. We apologize! 

Easy Breezy! Contact customer support in order for us to better assist you: click here to get in touch