General

Depending on the model, our Cargo Bikes can hold 250 - 400 lbs. It can carry just about anything!

The bike seat can hold up to 350lbs. Suitable for everyone!

The Ferla Cargo can carry up to 4 little riders more than comfortably. Guaranteed the
kids will love every second of the ride!

The Ferla Cargo can fit up to two average sized adults.

Of course! The seat is carefully designed to be entirely adjustable for any rider’s needs.

Depending on the model, our Cago Bokes weigh up to 220lbs. One of the most lightweight cargo bikes on the market!

In order to comply with as many state and federal regulations as possible, the Ferla Cargo Bikes are set at a maximum speed of 20 MPH.

You are able to easily transport the Ferla Cargo bike in a truck or trailer. We are currently working on a custom Ferla Cargo Rack for the safest mean of transporting the bike. In the meantime, here are a few tips on transporting your cargo bike: Some of our customers have purchased a dual motorcycle trailer and it worked out great!
* Do not transport an electric cargo bike on a vehicle with accessories installed. All accessories should be removed and carried inside the vehicle.

The Ferla Cargo bike is made up of bamboo composite and a strategically crafted lightweight aluminum frame to ensure smooth and strain free ride.

Ferla Cargo Bikes can be serviced at any reputable bike shop in your area. We use well-known, high quality components from tier 1 suppliers. So all parts used in your bike are standard components and should be available at most bike shops. If you ever have troubles sourcing spare parts you can contact us directly and we’d be happy to assist! click here to get in touch

The Ferla Cargo always puts safety first, it does include benches and a set of 4 seat belts! Check out our accessories page for our memory foam cushions to optimize comfort on your rides!

We carefully crafted our cargo bike to ensure safety for patrons of all shapes and sizes, including our most precious babies. Refer to our accessories page to take a look at our Toddler Seats. Sourced from the Netherlands with features like a 3-point harness to safeguard your kids!

The benches can be removed to optimize space and storage in your Ferla!

The Ferla Cargo has a rear-drive motor with aerated power of 500W, a reduction ratio of 1: 5 and a maximum torque of 48 NM, providing ideal range for the Cargo Bikes. Durable and efficient, this motor greatly enhances riding comfort.

Depending on the model, the typical range is 20-60 miles on a single charge. Please refer to the Product Page to find the exact mileage per model.

If you frequently ride using full power (lots of hills, large heavy loads), you can expect to be on the lower end of the range of your model. Generally speaking, it depends on how much power you use from the motor.

If you want to go on extra long rides, we recommend purchasing a second/spare battery so you can swap it out for the ride home!

For our Royce and Mid-Drive models, the input is 100-240V, 50-60Hz. Therefore, our charger can handle 220V. An adapter is still required to connect your cargo bike to your respective outlet type in your country.

We recommend a Kryptonite lock, which you can find under the Accessories page.

Kryptonite, our partners, stands behind its products by providing an Anti-Theft Protection Offer on specific locks.

The Anti-Theft Protection Offer is a program that reimburses registered customers for a specific monetary amount in the event their bicycle/cargo bike is stolen due to the opening or breaking of the lock by force.


Learn more >

Our business hours are Monday - Friday, 10:00 AM - 4:00 PM PST.

During this time you can reach us by phone at +1 (213) 291-9070.

Additionally, you can use the LiveChat section to talk live with the Ferla representative.

Of course, you can also send us a message on Facebook or Instagram @FerlaFamilyBikes, click here to get in touch.

Communication received outside of the business days/hours will be returned on the next business day!

You can visit the Ferla Bikes showroom in Azusa, California! We are open Monday-Friday 9:00 AM - 4:00 PM. Give us a call at +1 (213) 291-9070 to schedule an appointment.

If you are not in the SoCal area, feel free to reach out to one of our Brand Ambassadors near you to schedule a tes-drive.

Upon purchase, you will receive a couple of update emails along the process of getting your bike together. There will be a highlighted Google Drive link with all of our Manuals and User Guide.

Good question. Here's a link to our complete terms and conditions.

SHipping

Bikes being shipped in the continental United States have a shipping fee of $199.

If you live in a limited access area (an island that requires a ferry, for example) there may be an additional shipping charge allocated with your order.

Please contact our Team directly about the International shipping, as this may be subject to customs, taxes and import fees, as well as regulatory documents required by your country.

In-stock items are typically shipped within 4-10 business days after the order is placed.

Shipping times will vary depending on distance from shipping origin. 

*Special circumstances such as high volume, new product releases, or restock days may create longer processing time. If this is the case, we will clearly state on the product page and send a follow up reminder via email.

Once your items have been prepared for shipping, you will receive an email notification that includes a tracking number and the link to freight website.

Warranty

Every Ferla Family Cargo Bike is covered under our Manufacturer's one-year limited warranty for the original owner against all manufacturing defects and all electric parts of the Ferla Cargo Bike. Ferla Family Bikes warrants this product, including all individual components, against defects in material or workmanship.

A 1-year limited warranty does not cover routine maintenance and/or damages.

We pride ourselves in making sure each family that purchases our Cargo Bike is properly taken care of. Any damaged components that are covered under warranty will be replaced completely free of charge. We will be happy to assist you in replacing any defective part.

Items that are classified as consumables (parts designed to wear out over time) are not covered under warranty. Parts such as tires, tubes, brake pads, chains, batteries, spokes, etc. are classified as consumables. We do carry all of these parts in-house, so you are able to purchase them directly from us if anything happens!

Customization & Special Requests

We recommend you to let us do it for you, take it to a bike shop or work with a local mechanic to assemble it. Assembling a Cargo Bike is more complex than a two-wheeled bike and takes more time and skill to do correctly. We do not recommend assembling the bike yourself unless you are a trained mechanic.

Yes, let us do the hard work for you! 

With the assembly package, we deal with the headache so you can get back to what you love, your family! With this option, the bike comes to you fully assembled– all you need to do is unpack. This service costs an additional $300.

Yes, you can! Our cargo bikes come with a standard bike seat that can be easily changed to your trustee bike seat or an upgraded purchase.

We can make all your cargo bike dreams come true! We have created tons of personalized cargo bikes for our exquisite clients, businesses and public organizations. To get all the details on customizations please click here to get in touch

You know it! We carry a large variety of accessories that will ensure you get the complete feature experience from your cargo bike.
We have everything from seat cushions to cup holders and lockable storage that is fit for comfort and style.

Payments & Financing

We offer financing through Affirm with 0% interest rate on approved credit so you can shop now and pay later. Terms apply.

We accept all major credit cards, PayPal, Apple pay, Google Pay, and Affirm Financing.

We are always trying to incentivize our loyal customers to bring friends over to Ferla Bikes Family. We have special gifts and discounts for you and your referrals. Please contact our Sales Department for more details.

We are a direct-to-consumer business, we make sure to offer the best price point that is welcoming and affordable, so you can be sure you're always getting the best deal on a high-quality cargo bike. No Dealer Fees - Period! We make sure to offer our customers the most comprehensive price point all year round, but keep an eye out for seasonal discounts!

Return Policy

Due to the large size of our cargo bikes and the associated freight costs, the cargo bikes are final sale. We are not able to offer a refund or credit. Of course, if the bike is damaged in shipping or defective in some way, please contact us right away and we will take care of you. Unopened accessories can be returned within 30 days. click here to get in touch if you have any concerns with your order.

Easy Breezy! Contact customer support in order for us to better assist you: click here to get in touch