Shipping & Return Policy

Updated: 01 January, 2024

Shipping Rates

Shipping costs for all our Cargo Bikes in the continental United States is a flat $199!

• If you live in a limited access area (an island that requires a ferry, for example) there may be an additional shipping charges. 
• Please contact us directly at info@ferlafamilybikes.com to get a custom shipping quote.
• Los Angeles Area: We gladly offer White Glove experience within 100 miles from our Headquater.
•  No uncrating/packing materials to  deal with;
•  Personlized Orientation session.
• Alaska: We DO ship to Alaska!
• Please contact us directly at info@ferlafamilybikes.com to get a custom shipping quote.
• Hawaii: We DO ship to Hawaii!
• Please contact us directly at info@ferlafamilybikes.com to get a custom shipping quote.
• International Shipping: We DO ship Internationally!
• Please inquire about international shipping, we may have to apply an additional charge.
• Please note: International shipments may be subject to customs, taxes and import fees as well as regulatory documents required by your country. These are the total responsibility of the customer, and you should enlist the services of a local customs broker to assist you in importing your bike. In some cases, Ferla Bikes may only be able to deliver to the nearest port, and you will need to arrange pickup or inland delivery from the port yourself.

Shipping Time

• In-stock items typically ship within 3-5 business days depending on your location.
• This only includes accessory orders, disassembled bike orders, and/or outlet bike models that have already gone through the assembly process.

Please view our map for the estimated delivery timeframe

 

The following exceptions will require extended shipment/handling and/or delivery times:

• Assembly package;
• Products that are temporarily out of stock;
• Products that must be special ordered;
• Products requiring special attention in adherence to legal and/or delivery service guidelines;
• COVID-19 related exceptions and delays.

Under such circumstances, you will be emailed regarding the specifics of your order. We will notify you of any further delay in the shipment of your order.

WITH THE ASSEMBLY PACKAGE:

We deal with the headache so you can get back to what you love - your family! 

With this option, the bike comes to you fully assembled – all you need to do is unpack! This service will cost you an additional $300. 

• Please allow 4-10 business days for your bike to complete the assembly. This process includes:
• The Assembly of your Ferla, the Quality Control Test & the final inspection.
• Upon the successful completion of the Assembly process, we will prepare your Ferla for shipping by carefully packing it into an individual crate.
• We will then schedule the delivery and provide the tracking information along with a set of manuals for your Ferla Cargo Bike.
• Once shipped it usually takes 5 - 10 business days to arrive at your destination.

You will receive an email confirmation once your bike has been shipped fully assembled.

 

RETURNS 

• To return a Ferla Cargo Bike, you must contact Ferla Bikes within fourteen (14) days of your delivery day; 
• contact@ferlafamilybikes.com 
• The Ferla Cargo Bike must be in the same packaging (transport crate) and condition that you receive it in;
• The Ferla Cargo Bike must have less than ten (10) miles on the odometer;
• The Ferla Cargo Bike must be free of any wear and tear, dirt, dust, fragrance, or any other signs of use;
• The Ferla Cargo Bike must include all items that were inside the crated box (charger, keys, hardware, accessories, etc.);
• Non-Returnable Items:
• Certain items are not eligible for  returns, including but not limited to: personalized/customized bikes, gift cards, discounted and Ferla Outlet models.
• orders placed via Affirm are non-refundable, non-exchangeable, non-returnable.
• Return Process:
• To initiate a store credit return, please contact our customer service team contact@ferlafamilybikes.com  to receive a return authorization.
• Securely package the bike to its crate, carefully bubble-wrapped and strapped down. 
• Please do not throw away or recycle the crate prematurely as we are unable to supply a replacement for the return shipping.
• Ship the return item(s) to the address provided by our customer service team. Customers are responsible for return shipping costs.
• Upon client request, Ferla Bikes may assist at its sole discretion with the return process by leveraging our preferred volume shipping rates and extending the preferential rate to our clients.
• Store Credit Issuance:
• Upon receiving and inspecting the returned item(s), we will process the return upon the inspection and issue store credit within 2 business days.
• The store credit will be provided in the form of a gift card and can be used for future purchases on our website or in-store.
• Damaged or Defective Items:
• If you receive a damaged or defective item, please contact us immediately. 
• Policy Changes:
• Ferla Bikes reserves the right to update or modify this store credit return policy at any time without prior notice. The terms in place at the time of the return request will apply.

PURCHASED, BUT NOT SHIPPED:

• Customers have 24 hours to cancel/edit the order once it is placed;
• Please contact the Customer Service if you have any concerns or questions regarding your order (info@ferlafamilybikes.com)
• Cancellations that are made after 24 hours, after the order transfers to the production stage, will be processed withholding a 15% restocking fee;
• A 15% restocking fee is not refundable for several reasons: most notably the fact that the order had already gone to the production stage and the company had spent various resources and time to fulfill the order.