SHIPPING & RETURNS

SHIPPING & RETURNS

Updated: 10 July, 2026 


Shipping Rates

Shipping costs for all our bikes in the continental United States is a flat $199!

  • If you live in a limited access area (an island that requires a ferry, for example) there may be additional shipping charges. 

    • Please contact us directly at info@ferlafamilybikes.com to get a custom shipping quote.

  • Los Angeles Area: We gladly offer White Glove experience within 100 miles from our Headquarters.

    •  No uncrating/packing materials to  deal with;

    •  Personalized Orientation session.

  • Alaska: We DO ship to Alaska!

    • Please contact us directly at info@ferlafamilybikes.com to get a custom shipping quote.

  • Hawaii: We DO ship to Hawaii!

    • Please contact us directly at info@ferlafamilybikes.com to get a custom shipping quote.

  • International Shipping: We DO ship internationally!

    • Please inquire about international shipping, we may have to apply an additional charge.

    • Please note: International shipments may be subject to customs, taxes and import fees as well as regulatory documents required by your country. These are the total responsibility of the customer, and you should enlist the services of a local customs broker to assist you in importing your bike. In some cases, Ferla Bikes may only be able to deliver to the nearest port, and you will need to arrange pickup or inland delivery from the port yourself.

Shipping Time

  • In-stock items typically ship within 3-5 business days depending on your location.

    • This only includes accessory orders, disassembled bike orders, and/or outlet bike models that have already gone through the assembly process.

Please view our map for the estimated delivery timeframe

Certain orders may require additional processing and shipping time, including:

  • Orders with the Assembly Package;

  • Products that are temporarily out of stock or available for pre-order;

  • Special-order products;

  • Products requiring additional handling to comply with legal or carrier requirements;

If your order falls into one of these categories, we will contact you by email with an updated timeline and keep you informed of any changes to your shipment.

Assembly Package

With our Assembly Package, your Ferla bike is professionally assembled, thoroughly tested, and carefully inspected before it leaves our facility. All you have to do is uncrate your bike and ride.

Please allow 4–10 business days for assembly, quality control, and final inspection before your bike is ready to ship.

Once your bike passes our final inspection, it is securely packed into a dedicated shipping crate and prepared for transit. You'll receive a shipping confirmation, tracking information, and your Ferla Cargo Bike Owner's Manual as soon as your order is on its way.

For shipped orders, we do not schedule delivery appointments directly. Instead, the LTL freight carrier will contact you to arrange a delivery date and time that works best for you. Local deliveries are scheduled by our team.

After your bike has shipped, transit typically takes 5–10 business days, depending on your location.


RETURNS & REFUNDS

To return a Ferla Cargo Bike for a store credit, you must contact Ferla Bikes within fourteen (14) days of your delivery day; 

  • info@ferlafamilybikes.com 

  • The Ferla Cargo Bike must be in the same packaging (transport crate) and condition that you receive it in;

  • The Ferla Cargo Bike must have less than ten (10) miles on the odometer;

  • The Ferla Cargo Bike must be free of any wear and tear, dirt, dust, fragrance, or any other signs of use;

  • The Ferla Cargo Bike must include all items that were inside the crated box (charger, keys, hardware, accessories, etc.);

  • Non-Returnable Items:

    • Certain items are not eligible for  returns, including but not limited to: personalized/customized bikes, gift cards, discounted and Ferla Outlet models.

    • Orders placed via Affirm are non-refundable, non-exchangeable, non-returnable.

  • Return Process:

    • To initiate a store credit return, please contact our customer service team info@ferlafamilybikes.com  to receive a return authorization.

    • Securely package the bike to its crate, carefully bubble-wrapped and strapped down. 

      • Please do not throw away or recycle the crate prematurely as we are unable to supply a replacement for the return shipping.

    • Ship the return item(s) to the address provided by our customer service team. Customers are responsible for return shipping costs.

      • Upon client request, Ferla Bikes may assist at its sole discretion with the return process by leveraging our preferred volume shipping rates and extending the preferential rate to our clients.

  • Store Credit Issuance:

    • Upon receiving and inspecting the returned item(s), we will process the return upon the inspection and issue store credit within 2 business days.

    • The store credit will be provided in the form of a gift card and can be used for future purchases on our website or in-store.

  • Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact us immediately. 

  • Policy Changes:

    • Ferla Bikes reserves the right to update or modify this store credit return policy at any time without prior notice. The terms in place at the time of the return request will apply.

PURCHASED, BUT NOT SHIPPED:

  • Customers have 24 hours to cancel/edit the order once it is placed;

    • Please contact Customer Service if you have any concerns or questions regarding your order (info@ferlafamilybikes.com)

  • Cancellations that are made after 24 hours, after the order transfers to the production stage, will be processed withholding a 15% restocking fee;

    • A 15% restocking fee is not refundable for several reasons: most notably the fact that the order had already gone to the production stage and we had spent various resources and time to fulfill the order.

 ACCESSORY/REPLACEMENT-PART ORDERS:

  • To return accessory/part for a store credit you must contact Ferla Bikes within fourteen (14) days of your delivery day; 

    • info@ferlafamilybikes.com 

  • The item must be free of any wear and tear, dirt, dust, fragrance, or any other signs of use;

  • The item must be in the same packaging and condition that you receive it;

  • Customers pay for the shipping & handling fees.

    • Upon client request, Ferla Bikes may assist at its sole discretion the return process by leveraging our preferred volume shipping rates and extending the preferential rate to our clients.

HANDS-ON CRAFTSMANSHIP:

The manufacturing process of our products involves a lot of hands-on Craftsmanship. Our warranty covers the structural safety of the products, but imperfections due to hands-on processes will always exist. Purchase of our products implies acceptance of such imperfections and it by itself would not justify a refund.

SHIPPING ADDRESS

Ferla Bikes 1100 West 135th St. Gardena, CA. 90247

  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

    • Ferla Bikes is not responsible for any damage(s) to the bike during shipping to/ from our clients.