SHIPPING & RETURNS
Shipping & Return Policy
Updated: 30 March, 2021
Shipping costs for all our Cargo Bikes in the continental United States is a flat rate of $300.
If you live in a limited access area (an island that requires a ferry, for example) there may be an additional shipping charge.
Hawaii: We do ship to Hawaii. Please contact us directly at firstname.lastname@example.org to get a custom shipping quote.
Alaska: We do ship to Alaska. Please contact us directly at email@example.com to get a custom shipping quote.
Please note: Please inquire about international shipping, we may have to apply an additional charge.
International shipments may be subject to customs, taxes and import fees as well as regulatory documents required by your country. These are the total responsibility of the customer, and you should enlist the services of a local customs broker to assist you in importing your bike. In some cases, Ferla Bikes may only be able to deliver to the nearest port, and you will need to arrange pickup or inland delivery from the port yourself.
In-stock items typically ship within 2 business days* once the order is placed. Delivery times will vary depending on where you live.
Special circumstances such as high volume, new product releases, or restock days may create longer shipping time. If this is the case, we will clearly state this on the product page and send a follow up reminder via email.
Please view our map for the estimated delivery timeframe
Let us do the hard work for you!
With the assembly package, we deal with the headache so you can get back to what you love, your family! With this option, the bike comes to you fully assembled– all you need to do is unpack! This service will cost you an additional $300.
With an Assembly Package: Please allow 4-10 business days for your bike to ship once you have placed an order. Once shipped, it typically takes 5-10 business days to arrive. You will receive an email confirmation once your bike has been shipped fully assembled.
Our return policy is valid for 14 days. If 14 days have passed since your order has arrived, unfortunately we can’t offer you a refund or exchange.
Purchased but not shipped:
Subject to a 15% processing fee.
Cargo Bike Orders:
- No returns after 14 days of receiving
- To be eligible for a return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it
- Box must be sealed and unopened
- Customer pays the shipping fee
- Subject to a 25% restocking fee (this is withheld from refund)
Accessory/replacement part orders:
- No returns after 30 days of receiving
- To be eligible for a return, the item must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it
- Subject to a 25% restocking fee
- Customer pays shipping both ways
Used and fully assembled items:
- Used, custom-made, made-to-order, assembled items, and/or on-sale (non-full-priced) items are not refundable.
The manufacturing process of our products involves a lot of hands-on workmanship. Our warranty covers structural safety of the products, but imperfections due to hands-on processes will always exist. A purchase of our products implies acceptance of such imperfections and it by itself would not justify a refund.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, your refund will be processed. Credit will automatically be applied to the original method of payment within a certain number of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
If it's still not there, contact your credit card company. It may take some time before your refund is officially posted.
If it's still not there, , contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and have still not received your refund, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. Please send us an email at email@example.com if you have any concerns.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a store credit for the value of your return. Once the returned item is received, a store credit will be issued to you.
If the item wasn’t marked as a gift when purchased or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified about your return.
To return your product, mail your return to: 895 N Todd Ave, Azusa, CA 91702, USA
You will be responsible for covering your own shipping costs and for returning your item. Shipping costs are non-refundable.
If you would like a replacement item, you are also responsible for the shipping cost of the replacement item.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance, since there is no guarantee that we will receive your returned item.